Privacy Policy

Introduction

Lead Secretary ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered answering and lead management services.

Information We Collect

Information You Provide

• Contact information (name, email, phone number, company name)
• Business information (industry, service area, team size)
• Account credentials and preferences
• Communications with our support team

Information Collected Automatically

• Call recordings and transcripts processed by our AI system
• Usage data and analytics
• Device and browser information
• IP address and location data

How We Use Your Information

• To provide and maintain our AI answering services
• To process and manage leads on your behalf
• To integrate with your existing business systems (e.g., ServiceTitan)
• To improve our AI models and service quality
• To communicate with you about your account and services
• To send promotional materials (with your consent)
• To comply with legal obligations

Call Recording & AI Processing

Our service records and processes phone calls using AI technology. All callers are informed that calls may be recorded. Call data is:

• Encrypted in transit and at rest
• Stored securely on US-based servers
• Retained according to your account settings and applicable law
• Never sold to third parties

Data Sharing

We do not sell your personal information. We may share data with:

• Service providers who assist in our operations
• Integration partners (e.g., ServiceTitan) as directed by you
• Legal authorities when required by law
• Business successors in the event of a merger or acquisition

Data Security

We implement industry-standard security measures including encryption, access controls, and regular security audits. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Your Rights

Depending on your location, you may have the right to:

• Access your personal data
• Correct inaccurate data
• Delete your data
• Opt out of marketing communications
• Data portability

Cookies

We use cookies and similar tracking technologies to improve your experience on our website. You can control cookie preferences through your browser settings.

Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy, please contact us at:
Email: hello@leadsecretary.com
Phone: 1-800-451-3776